Center for the Management of Manufacturing Enterprises 1994 Manufacturing Management Conference
Emerging Manufacturing Issues: A Vision of World Class Manufacturing in the 21st Century
Thursday, September 22, 1994 Purdue University, West Lafayette, Indiana
Would You Like to Know How do you measure Customer Satisfaction What do you do with Customer Satisfaction measurements How do Customer Satisfaction measurements relate to Re-engineering projects How can you Re-engineer without disrupting current operations Where does Information Technology relate to Re-engineering What are international trade standards and how are they developed What comes after ISO 9000
Overview In the past, the manufacturing function of a company focused on the efficient, low cost production of the company's product. Improvements in manufacturing efficiencies concentrated on labor, materials, and process issues. Today, there are many issues facing manufacturing that had little or no impact on manufacturing decision making as little as five years ago. Issues such as international competition, information technology, quality, the environment, and new organizational structure paradigms are all potential strategic advantage opportunities for companies striving to achieve "World Class Manufacturing" status. The objective of this conference is to highlight these emerging issues and focus on how companies are addressing and capitalizing on them through innovative manufacturing techniques and programs.
Who Should Attend This conference is directed at those individuals who are directly involved in the management and strategic planning of manufacturing and service organizations and are looking for some perspective on the manufacturing environment of the future.
Proceedings A Proceedings will be published.
Conference Fee There is no fee for the conference. However, space constraints limit attendance to 125. Early registration is necessary.
Conference Program Thursday September 22, 1994
7:45 a.m. Welcome
8:00 Total Quality Management Revisited "Becoming a Customer-Driven Organization: An Update from the Customer Satisfaction and Total Quality Battlefield"
Tom Nelson, Vice President, Client Services Walker Customer Satisfaction Measurements
9:15 Re-engineering and Information Technology "How to Re-engineer Without Destruction, Using Information Technology to Enable the Process"
Charlene Adair, Vice President, Rath & Strong
10:30 Break
10:45 Organizational Structures for Competitiveness "Organization Issues for the Millennium"
Brian Jellison, President, Von Duprin, Inc. 12:00 p.m. Lunch
Lunch Speaker: TQM in a University Setting
Ken Burns, Vice President, Business Services, Purdue University
1:30 International Trade Standards "New Developments in International Standards and Global Trade: Implications for U.S. Industry"
John Wilson, Senior Staff Officer National Research Council, National Academy of Sciences
3:00 Panel Discussion: Vision for the 21st Century
For More Information
Tom Brady Center for the Management of Manufacturing Enterprises Krannert School of Management Purdue University West Lafayette, IN 47907-1310
Phone: 317-494-4413 Fax: 317-494-9658
Internet: brady@mgmt.purdue.edu