Brian K. Seitz World Wide Engineering Industry Manager Microsoft
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> -----Original Message-----
> From: Valter Moreno Jr. [SMTP:morenov@umich.edu]
> Sent: Saturday, June 21, 1997 9:38 AM
> To: Multiple recipients of list
> Subject: How do people experience BPR processes?
>
> ** Please excuse-me if you received this message more than once. **
> ** I posted it in different mail lists. **
>
> Dear ICEIMT member
>
> Seven years after the publication of Michael Hammer's crucial paper
> that
> started the reengineering wave, BPR practitioners seem to have
> enlarged
> the scope of their efforts to encompass not only the technical aspects
> of business processes, but also the human side that is inherent and
> critical in reorganization projects. In consonance with the more
> recent
> ideas of Hammer, Champy, Senge, Schein, and many others, I believe
> that
> the understanding of how people "live" reengineering processes is
> fundamental to the success of this type of endeavor.
>
> That is why I am developing a research on the impact of BPR and
> similar
> processes on our work lives. In fact, this investigation is part of a
> broader project to critically analyze reengineering techniques and
> their
> consequences to individuals and organizations. I would be very
> thankful
> if you could help me in this project by sparing some minutes to
> participate in a short interview process.
>
> I have urgency to interview 10 persons who had experienced (or are
> experiencing) reengineering or similar processes. In the present stage
> of my research, my interest is mostly in those who were "submitted" to
> such reorganization procedures, rather than in those who were
> responsible for implementing the reengineering process. The questions
> I
> am going to formulate focus on the individual's personal experience
> with
> reengineering process, i.e., on how he or she has "lived" the process.
> The specificities of the reengineering techniques will not be
> addressed. Therefore, there are no restrictions concerning the
> position
> of the person in his or her organization, or his or her knowledge
> about
> reengineering.
>
> The interview can be done by e-mail, in a chat-room, by telephone, or
> even face-to-face, depending on the interviewee's preference and his
> or
> her location. The interview consists of only four or five open-ended
> questions, requiring a small investment of time from the interviewee.
> Additional questions may be asked as needed to clarify some point in
> the
> previous answers. The interviewees are totally free to interrupt the
> interview at any time.
>
> All information given by interviewees is completely confidential.
> Names,
> dates, companies and departments, places, etc., won't be included in
> the
> final report. Parts of the document related to an individual will be
> submitted to him or her to allow the verification of the accuracy of
> the
> information there included. The interviewees will have total power to
> vet the diffusion of any information they had provided.
>
> All interviewees are going to receive copies of my final report
> regarding people's experiences with reengineering. The present
> investigation is part of a broader research project, which includes a
> critical socio-historical analysis of reengineering in its diverse
> forms, since the emergence of its basic idea in Michael Hammer's paper
> in 1990. The roots of this idea, the conditions that allow it to
> emerge,
> and its consequences are examined in my work. The final report of this
> larger investigation will be also available to interviewees.
>
> I would greatly appreciate your help to complete my research. If you
> have experienced reengineering processes, if your life has been
> affected
> by reengineering projects, please take part in the interview process.
> If
> you know anybody who could be interviewed too, please send me his or
> her
> data so that I can contact him or her. Any help will be inestimable!
>
> Thank you for your attention.
>
> Sincerely yours,
>
>
> Valter Moreno, Jr.
> Ph.D. Student and Research Assistant
> Computer and Information Systems Department
> The University of Michigan Business School
> 1804 Mc Intyre Drive
> Ann Arbor, MI 48105
>
> Phone : (313) 763-8677
> E-mail: morenov@umich.edu
>
>
>
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